I have a lost and damaged package, there is no support anywhere

JustinDuffy · Dec 11, 2023

I have a lost/damaged package that has been sitting in the same spot for 8 days!!!!!!

:)

Courtney Todd

Hi JustinDuffy, my name is Courtney and I would be happy to help.

I am very sorry that you are going through this problem, first I want to mention that this is only a public forum where we are players like you who help other players with basic problems, this means that we are not Microsoft employees.

But if you give me a little more information about this problem, maybe I can give you some recommendations, solutions or help to solve this problem.

I wait your answer.

Best regards,
Courtney.

Ricardo Lechuga

Hi ZacharyBergeron! My name is Ricardo an independent advisor ready to help you with this situation!

FedEx makes it easy to file lost package claims. If you ordered or shipped something from the US through them, you can file a FedEx stolen package claim online.

https://www.fedex.com/en-us/customer-support/cl...

FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim.

As the sender, recipient, or third-party, you’ll have 60 calendar days to file a claim for damaged or missing contents and up to nine months to file lost item reports. Just make sure you keep all packaging or evidence because FedEx might ask to see it.

The Viral Cyrix

Xbox support do not replace lost or damaged codes

geekfather

[quote user="StuRoids"]

HoverUp - I keep getting the same email? what do I do? I dropped my package off at FedEx within the two weeks provided to return the defective console and they say they have no record that it is in transit and will be charging my card $499. Im freaking out.

[/quote]

I guess I do not understand. You sent it Federal Express - you should have a tracking number. Once it is scanned by the driver then it is in the system and they should be able to pinpoint it anywhere. Have you called Fed EX? If they lost the package then
they become responsible for it.

MindOfTim

At least you have confirmation that the package was lost in transit, as the item will be insured by whichever delivery service was responsible for delivering your controller. I would contact the Microsoft customer support team directly and explain the
situation, as well as the delivery company (if you haven't already) to inform them how much the package was worth

I have a lost and damaged package, there is no support anywhere