I have a gift card and the code is not function

Hello, AMARILYS V. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask some questions:

— From which official retailer did you purchase this gift card?

— Did you obtain a physical gift card, or a digital one?

— What is the exact message you see when trying to redeem the code, code already redeemed, code not found, code not activated, etc.?

Furthermore, please refrain from sharing personal information, including email addresses, gamertags, transaction IDs, order numbers, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll remain attentive to your answers.

Regards,

Arturo.

Hi,

As I understand it, you are experiencing difficulties with redeeming a gift card.

Below is a link for troubleshooting gift cards and codes, I apologise for attaching it as plain text (I am currently unable to use the link function on my device):

https://support.xbox.com/en-GB/help/subscriptions-billing/redeem-codes-gifting/troubleshoot-gift-card-code-issues

I hope this helps, please feel free to reply to this comment if it doesn't and I'll see if there is anything else I can do to help.

Kind regards

you would have to buy him a points card or sent him a gift certificate of some kind. Xbox LIVE has no integrated gifting functionality.

Have you tried all the troubleshooting steps noted here:
https://beta.support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/troubleshoot-gift-card-code-issues

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Você já tentou todas as etapas de solução de problemas descritas aqui:
https://beta.support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/troubleshoot-gift-card-code-issues

If that's the case, it explains why, after months of using "Auto Redeem" on the $10 gift card (previously), I one day found myself no longer auto redeeming the $10 gift cards. I thought it was sketchy at the time and it feels the same now. Can't see why it doesn't function reliably like a subscription program.

It's also annoying that instead of simply crediting your account with Xbox GPU time, like they do with gift card cash amounts, they e-mail you code to redeem. Seems pretty intentional.