I have a charge that should not be on my bill

Discus and support I have a charge that should not be on my bill in XBoX Accessibility to solve the problem; I have a charge that should not be on my bill. How do I get a refund or cancel anything that someone added? 9c65ee86-3b56-4a87-8b7f-b5b03a46fd19 Discussion in 'XBoX Accessibility' started by Shane Cook3, Feb 15, 2023.

  1. Shane Cook3
    Shane Cook3 Guest

    I have a charge that should not be on my bill


    I have a charge that should not be on my bill. How do I get a refund or cancel anything that someone added?

    :)
     
    Shane Cook3, Feb 15, 2023
    #1
  2. Georges C. Win User

    I have a charge that should not be on my bill

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Shane, to request a refund for your game you will need to login to your account where you purchased the game or subscription and complete this form below for a refund, you will also need the order code for each item you wish to refund.

    There, all you have to do is follow all the requirements requested when filling in the form, and then wait for an email with a response to the request.

    This can take up to 72 hours.

    Request a refund for digital games

    https://support.xbox.com/en-us/help/subscriptio...

    Note: Not every game or product is eligible for a refund.
  3. LP_890 Win User

    Monthly Charges I can't figure out

    Thanks Georges. As I said, there is nothing in my billing that suggests this charge should be here. To the best of my knowledge, I only own one account. I guess I'll have to dispute the charge.
  4. DanMen334 Win User

    Premier Edition

    the payment was made, check that you were charged in my billings or in the email that is linked to your xbox account should have received information if the charge was made
  5. Christian Bermudez Win User

    Updating Credit Card for GPU

    That is correct

    You may see a test charge to validate the card that will dissolve in a few days, but as long as you still have time on your account you should not be charged
    Okay I just updated my credit card and switched to a newer one so I now have my GPU back. I know you said the "charge" is just a test charge, so i'm not actually getting charged $14.99, but should I turn off recurring billing before the month ends just in case I get charged $14.99 for next months sub?
  6. steeledwand7664 Win User

    Double Billed for EA Access

    They should have been able to look any account up with the billing option that was being charged and find out where that second charge was coming from.
Thema:

I have a charge that should not be on my bill

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