I have a charge that I didn't make

Discus and support I have a charge that I didn't make in XBoX on Windows to solve the problem; I can't find a reservation on your website, but I was charged $122 on my credit card on December 10, 2022. The voucher number is 245275. Please your... Discussion in 'XBoX on Windows' started by הילה לפקוביץ, Jan 2, 2023.

  1. הילה לפקוביץ
    הילה לפקוביץ Guest

    I have a charge that I didn't make


    I can't find a reservation on your website, but I was charged $122 on my credit card on December 10, 2022. The voucher number is 245275.

    Please your help

    :)
     
    הילה לפקוביץ, Jan 2, 2023
    #1
  2. Francia J. Win User

    I have a charge that I didn't make

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the transaction from there? If it's not showing from there, please check all Microsoft accounts that you own.
  3. Mario.H.P. Win User

    I have a charge I did not make

    Hello, Kannon! My name is Mario and I welcome you to the Microsoft Xbox Community!

    I can understand your concern and please don't worry I am here to help you.

    In the following link you can access your “Order History” to see what the charge is due to. I also recommend you to check in the “Subscriptions” section to see if there are any active subscriptions.

    You can see it from here:

    https://account.microsoft.com/billing/orders/

    If it is an active subscription, it is first necessary to cancel it and then if your account is eligible for a refund it will give you the option.

    If the charge was for digital content you can request a refund by following the steps described in this link:

    https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

    Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.
  4. ItzCamzy Win User

    I have been charged for something I didn't ask for.

    Hi,

    In this situation please contact Microsoft support directly via the link

    https://support.xbox.com/en-US/contact-us

    They will be able to access your account and billing history and look into the matter further.
  5. Default_570 Win User

    I have been charged for something I didn't ask for.

    Check with account.microsoft.com and see what is up here
  6. Georges C. Win User

    I have been charged £20 but I did not make the charge?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Happy New Year.

    Hello Jacqueline, you acted correctly if you think that your account was hacked, however if the purchase via Paypal does not appear in your Microsoft account, check that you do not have other secondary accounts where your Paypal account may be added as a payment method.

    Payment Options

    https://account.microsoft.com/billing/payments

    If you have more accounts, or you can't find them through your Microsoft account, try checking it in your Paypal account App for mobile devices.

    When logging into your Paypal account Go to Profile»Data and Privacy»Assigned Permissions.

    And see all companies that have permission on your account.
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I have a charge that I didn't make

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