I have a charge pending on my account I did not authorize

Hi Mariah, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unauthorized charges"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your product and category > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Hello,

Thank you for coming to the forum. My name is Fuad, and I'm happy to help you in the best way I can.

Note, I am a user like you, this is a user forum and not Microsoft directly.

I am sorry about this, you will need to contact Microsoft Billing support, for help, and also I will ask you to consider securing your account.

Please follow these steps exactly as written to speak with chat support

Sign in to your Microsoft account on your browser and click the link below for support
https://support.microsoft.com/contactus

> Click Microsoft 365
> Click on Get Home Support
> In the box shown type "Billing" and choose any of the options shown to you
> Now scroll down and click Contact Support (near the bottom a little to the left of the center)
> In the next screen it will ask for more details (fill in as appropriate)
> In products and services: select Microsoft 365 and office
> In category select: Billing and payment updates or Cancel Subscription
> Click confirm
> Click Chat with a support agent in your browser

To secure your account:

I strongly advise you consider changing your password to a complex alphanumeric one.

To change password, go to account.microsoft.com > Click on Security > Change Password
Follow the steps in this link, for more clarity: https://support.microsoft.com/help/fdde885b-86da-2965-69fd-4871309ef1f1

Then you can go one step further to sign out all signed-in sessions so that anywhere you are signed in it will now ask for a password:
Go to account.microsoft.com > Click on Security > Advanced Security Options
Scroll down to Sign Me Out > Click on Sign me out

You will need to sign in again on all your devices.

Then this is very important to do, enable two-factory authentication, if it is already enabled, then confirm the details there are current and up-to-date:

To enable it/confirm, just follow this link: https://go.microsoft.com/fwlink/?LinkId=529561. And if you want some step-by-step guidance, use this guide here: https://support.microsoft.com/help/33452159-6af9-438f-8f82-63ce94cf3d29

If there is anything else on this subject you have a question on, do let me know.

Best Regards
Fuad

Are you sure it's an actual charge and not an authorization? An authorization looks like a pending charge but it's just holding the funds aside. If you have a debit card, it will be a charge but it will be reversed after the authorization has been dropped.

If you have both the posted transaction and the pending authorization you would be better off contacting the bank or issuing creditor first. Microsoft will likely not refund the charge because it would remove both charges from your account.

There is a charge on my credit card that is a Microsoft subscription that I did not authorize, and is not associated with my Microsoft account. I need to cancel that, and I haven’t found anyone to speak to about that.

If the charge isnt appearing on your own Microsoft account then the only option would be to have your bank block the charges because cancelling/refunding the charges from the Microsoft end would require having access to the account that the charges are originating from.