I have a charge I did not make

Hello, Kannon! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

In the following link you can access your “Order History” to see what the charge is due to. I also recommend you to check in the “Subscriptions” section to see if there are any active subscriptions.

You can see it from here:

https://account.microsoft.com/billing/orders/

If it is an active subscription, it is first necessary to cancel it and then if your account is eligible for a refund it will give you the option.

If the charge was for digital content you can request a refund by following the steps described in this link:

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Happy New Year.

Hello Jacqueline, you acted correctly if you think that your account was hacked, however if the purchase via Paypal does not appear in your Microsoft account, check that you do not have other secondary accounts where your Paypal account may be added as a payment method.

Payment Options

https://account.microsoft.com/billing/payments

If you have more accounts, or you can't find them through your Microsoft account, try checking it in your Paypal account App for mobile devices.

When logging into your Paypal account Go to Profile»Data and Privacy»Assigned Permissions.

And see all companies that have permission on your account.

Hello,

Thank you for coming to the forum. My name is Fuad, and I'm happy to help you in the best way I can.

Note, I am a user like you, this is a user forum and not Microsoft directly.

I am sorry about this, you will need to contact Microsoft Billing support, for help, and also I will ask you to consider securing your account.

Please follow these steps exactly as written to speak with chat support

Sign in to your Microsoft account on your browser and click the link below for support
https://support.microsoft.com/contactus

> Click Microsoft 365
> Click on Get Home Support
> In the box shown type "Billing" and choose any of the options shown to you
> Now scroll down and click Contact Support (near the bottom a little to the left of the center)
> In the next screen it will ask for more details (fill in as appropriate)
> In products and services: select Microsoft 365 and office
> In category select: Billing and payment updates or Cancel Subscription
> Click confirm
> Click Chat with a support agent in your browser

To secure your account:

I strongly advise you consider changing your password to a complex alphanumeric one.

To change password, go to account.microsoft.com > Click on Security > Change Password
Follow the steps in this link, for more clarity: https://support.microsoft.com/help/fdde885b-86da-2965-69fd-4871309ef1f1

Then you can go one step further to sign out all signed-in sessions so that anywhere you are signed in it will now ask for a password:
Go to account.microsoft.com > Click on Security > Advanced Security Options
Scroll down to Sign Me Out > Click on Sign me out

You will need to sign in again on all your devices.

Then this is very important to do, enable two-factory authentication, if it is already enabled, then confirm the details there are current and up-to-date:

To enable it/confirm, just follow this link: https://go.microsoft.com/fwlink/?LinkId=529561. And if you want some step-by-step guidance, use this guide here: https://support.microsoft.com/help/33452159-6af9-438f-8f82-63ce94cf3d29

If there is anything else on this subject you have a question on, do let me know.

Best Regards
Fuad

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the transaction from there? If it's not showing from there, please check all Microsoft accounts that you own.

Hi Noah,

Thank you for posting in Microsoft Xbox Community. I understand that you have clarifications with regards to the charges that you receiving from Minecraft Realms.

If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate".

1. To investigate your bill, visit https://account.microsoft.com/billing/payments and use your account.

2. Click Investigate under "Don't recognize a charge on your bank statement?"

3. The credit card that you think was used to make the purchase should be entered.

Every transaction made with that card across all Microsoft accounts will be shown by the system.

4. To see more information, click on the transactions that indicate purchases for these games.

5. A partially hidden email address linked to the purchase will be displayed to you.

6. You can next question other family members whether they recognize the email or see if it appears familiar.

Tip: If you believe someone has acquired your payment info, I would recommend that contact your bank or your payment provider to prevent more charges. Kindly inform them that your card has been compromised.

By doing this, an internal investigation from your bank will be initiated. Once proved that the charges was made by someone else, necessary adjustments will be placed in your credit account.

Please note that in this public community forum, we are gamers and Microsoft users like you trying to help and guide other people. This means that we do not have access to other accounts or access to other users' information.

If you have further questions about billing, kindly contact Microsoft support for your account to be checked further. You may use these steps as your guide:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

You may also use this link, describe your problem and you'll be provided with self-help or connect you to the most appropriate support, which may include chat or request a call.

https://go.microsoft.com/fwlink/p/?linkid=2138303

Regards,

Alvaro