I have a billing problem with my Xbox account.

cSxBc · Nov 6, 2017

Hi

I suscribed to Xbox Live Gold and I had a problem with my credit card, so my account got suspended. My question is: will it keep accumulating untill I can pay? If it is the case, how can I change that, because I don't want it to accumulate and cause me more
trouble.

Thanks...

:)

NordicShark27 · Nov 6, 2017

I have a problem with my account.

When I go to my profile and try to see it it sais "That did not work. Sorry, give it another try."

And when I'm in a game, my status shows just "Online". Please help!

Dadwhite · Nov 6, 2017

I have a problem with my account

Sorry but you must be over the age of a minor as defined by the country you are in. Also if you are an adult and you age is correct on your account the other reason I've found is that your account is managed by a family parent account. If this is the case
then your will always be considered a child account as this is what they are considered no mater your age.

bowski477 · Nov 6, 2017

If you have a billing suspension you will need to contact billing support at support.xbox.com/contact-us to get it straightened out.

bowski477

If you have a billing suspension you will need to contact billing support at support.xbox.com/contact-us to get it straightened out.

XBLRewards8

Hello Apoloxss,

We responded to your previous post with why this is occurring at (https://forums.xbox.com/en-US/thread/7aef0ef2-5690-4cf6-ace4-562229a7bac8). Unfortunately, we at the
current time of this post, we have not received a resolution for this issue.

AaronJB11

Ok i feel like a [Mod Removed - Profanity]. Last Time i contacted them nothing but this they got right into and is currently investigating my account to help me

HyperVenom523

Did you contact support for this matter?

XBF Jasmine Z

Hi Aaron,

Thanks for reaching out to us! We apologize for the inconvenience this may have caused since the system will not accept the card information. Please make sure the account billing
information matches the card information including but not limited to the billing
address. Also, if the card is being added to the account using the console then try to add the card throughout website under:
Payment options.

As a last resort, please contact our Live Customer support team at:
Contact Us.

It's going to ask if you want help from the virtual agent
select
no thanks,
pick the
category and just pick a contact method
(request a call from support or Chat
is faster).

I hope this helps a bit more! Let us know how it goes

I have a billing problem with my Xbox account.