I have a 14-digit minecoin code but get redirected to enter 25-digit code?

I am sorry to hear that you are having problems with the redeem codes, but the way i understand it you should have 2 different codes as most codes are one time use, it might be good to read all the small print on the cards as it might be a type that you
go to a specific website, you enter your email and the code and then they send you a email with the xbox code., If not i am sorry to say that you will have to wait until you get contact back from the support as this time of year, it can take a few weeks to
get to your ticket.

Hello, you can request a new digital code here: https://support.xbox.com/en-GB/billing/codes/digital-code-solution

you will most likely have to wait until they get back with you

Is it a 9 digit code or a 25 digit code? 9 digit codes are for microsoftstore.com. You would have to make the purchase there and it gives you the option to add a promo code during checkout. You would have to contact their customer support for issues with
entering the code.

25 digit codes are Xbox codes and would be redeemed to your account before you make a purchase.

It's a 9 digit code. When I go the Microsoft store site and try to purchase it, it brings up the store app from windows 10. There is no place to enter the 9 digit code. only the 25 digit ones

Yes we got a 25 digit code and entered that but it was for Xbox gold 14 day pass....still don't have the game...when we go into it it say to purchase it for €69.99....