I have 3 x box ones that belong to my children. The last few days they have all stopped...

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

There are a few things you can try to fix the problem with your Xbox Ones not updating games or allowing you to sign in.

Check your internet connection: Make sure your Xbox Ones are connected to a stable and fast internet connection. Test the connection on each Xbox One by going to the settings menu and selecting "network."

Check for system updates: Make sure your Xbox Ones are running the latest system updates. Go to the settings menu and select "system," then "console info & updates."

Clear the system cache: Clearing the system cache can help resolve issues with the Xbox One not updating games or allowing you to sign in. Go to the settings menu and select "system," then "storage," and finally "system cache."

Power cycle the console: Unplug the console from the power source for at least 2 minutes and then plug it back in.

Check Xbox Live status: check Xbox Live service status, if there are issues with the Xbox live service, it might cause the problem you're experiencing.

Hi TattieTrueB1ue,

Sorry you're having issues logging into your dashboard. Per the service alerts I do not see anything that would be keeping you from logging in. I would first suggest trying a hard reset. With your Xbox on, hold the power button down for 5-10 second until
the console quickly turns off. Then power the console back on (expect a longer boot time). After you do that, sign in and see if you get any error message. If you're still having issues verify your network connection to Xbox Live. To do this, press menu on
your controller and go to settings. Then select Network. Then select Test Network Connection, and see if everything checks out okay.

I cant press any setting buttons and I have tried multiple trys

25 here add me I have mic im still new to x box the account belongs to my hubby

I have an x-box live account but even though it's showing my GamerTag, it still says I'm not connected to x-box live. I've checked and all of the other services are running fine except for x-box live. This has been happening since last week. It's probably
been about four days without no connection and I know that there's no problem with my internet connection. How can I check to see when I last renewed my x-box Gold subscription?

Thanks,

Tony Trout