I have 2 gamer tags with the same email. I cannot get my old gamer tag to work. Please help

Hi Logan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

What do you mean? The new Gamer Tag system?

We now have 2 Gamer tags, the Classic and the New One.

For more information: https://venturebeat.com/games/xbox-live-gamertag-change/

Source: https://support.xbox.com/help/account-profile/profile/gamertag-update-faq

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???

You had to have used a different email for the new account. Its simply not possible to have two accounts under the same exact email.

If you tried it would say the account already exists

Good evening,

Just to make sure we are clear

1) Old email with gamer tag I want

2) Current email with gamer tag I don’t want

I want to move the gamer tag I want from the old email address to my current email address. If possible, to delete my new gamer tag I don’t want

Is the steps you mentioned still correct?

Alright, so I started viewing my points on rewards.xbox.com and cashed in at 4,550 I received an email saying I'll received $25.50 use before next year well when I got on my xbox I had no currency. I looked for the email and it was sent to an old email
and an old gamer tag that I'm banned from. So I've been earning points on my current gamer tag and email and its been transferred into currency and sent to a totally different email and gamer tag? How is that? Why is that? How can I get that changed/fixed?
HELP PLEASE. Also I did a survey and got an additional $10 that was put on a different email and gamer tag then the two mentioned above. =|