i have 15'250 reward points and its saying you need to update your billing info

Hello KRAPEETOS,

We responded to your last post at (https://forums.xbox.com/en-US/thread/f594734b-26df-4bea-9ddb-7dd8153ea1b3). At this point in time, we still have not received a resolution
from our other team for this issue.

Hello KRAPEETOS X,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

If your account says you need to update billing info, contact billing support the problem is that your Credit Card declined the last payment or two for your subscription, this problem only comes up when its been declined for more than 45 days

I have stopped receiving points about a year ago do they ask you to update your info on the my rewards page?

no they just show my current points which is 0 its like nothing is registering when i buy stuff.

If u guys are getting the message saying that you need to try again tomorrow, then all you need to do is update your billing info on the console

xb1: settings>payment and billing>add billing info

360: settings>account>your information>billing information