i have 15'250 reward points and its saying you need to update your billing info

Discus and support i have 15'250 reward points and its saying you need to update your billing info in XBoX Rewards & Social to solve the problem; however my info are correct 5358c721-cdcc-473d-9dea-fa99aa631a44 Discussion in 'XBoX Rewards & Social' started by KRAPEETOS X, Oct 28, 2016.

  1. KRAPEETOS X
    KRAPEETOS X Guest

    i have 15'250 reward points and its saying you need to update your billing info


    however my info are correct

    :)
     
    KRAPEETOS X, Oct 28, 2016
    #1
  2. KRAPEETOS X
    KRAPEETOS X Guest
    i have 15'250 reward points and its saying you need to update your billing info

    i have 15'250 reward points and its saying you need to update your billing info however my info are correct even my 2 credit cards please help ASAP i wanna get the deals before they run out !!!!
     
    KRAPEETOS X, Oct 28, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    i have 15'250 reward points and its saying you need to update your billing info

    Hello KRAPEETOS X,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Oct 28, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    i have 15'250 reward points and its saying you need to update your billing info

    XBLRewards8, Oct 31, 2016
    #4
  5. XBLRewards8 Win User

    i have 15'250 reward points and its saying you need to update your billing info

  6. XBLRewards8 Win User

    i have 15'250 reward points and its saying you need to update your billing info

    Hello KRAPEETOS X,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  7. LeviDerby Win User

    Enough is enough!

    If your account says you need to update billing info, contact billing support the problem is that your Credit Card declined the last payment or two for your subscription, this problem only comes up when its been declined for more than 45 days
  8. Snigjie Win User

    I stopped receiving Xbox live rewards

    I have stopped receiving points about a year ago do they ask you to update your info on the my rewards page?
    no they just show my current points which is 0 its like nothing is registering when i buy stuff.
  9. ApoC HARLEY Win User

    Purchase and use of content limited

    If u guys are getting the message saying that you need to try again tomorrow, then all you need to do is update your billing info on the console

    xb1: settings>payment and billing>add billing info

    360: settings>account>your information>billing information
Thema:

i have 15'250 reward points and its saying you need to update your billing info

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    in XBoX Rewards & Social
    i have 15'250 reward points and its saying you need to update your billing info: i have 15'250 reward points and its saying you need to update your billing info however my info are correct even my 2 credit cards please help ASAP i wanna get the deals before they run out !!!!...
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