I have 13,631 credits in my account but it does not show the date that they will be deposited ...

Hello Mizzy Lone,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month. So yours should be scheduled for deposit on the 24th (the next deposit date).

thank you, I know that, that's not the case, by 15th of this month I had 100250 credits pending, what it does and when it reaches 5000 it gives you a button to request early deposit, which again I don't have showing because my credits where not deposited
to my account but only showing as pending and waiting deposit.

Hello kRON3,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

We cannot deposit outside of these deposit dates. The FAQ entry means you can request a scheduled deposit before the 5000 Credit amount (at 1000 pending Credits). It does not mean you can request a deposit before the deposit date.

Hello whisp3r27,

The FAQ entry you reference says the following:

I was expecting a deposit by a certain date, but MyRewards suddenly is showing a later date.

Once it is within three days of a scheduled deposit, our system shows the next scheduled deposit date on MyRewards. If you have enough Credits accumulated and are expecting a deposit on a certain date but don’t see it in your account, please post on our support
forum.

This is just an explanation of why pending Credits can remain un-deposited even though a declared deposit date has gone by. Pending Credits require one deposit cycle to process. Since we perform deposits at the middle and end of the month, a general rule
of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Since your Credit events occurred on the third of
January, they required time to process, and were not able to be included in the mid-month deposit. They have now been processed, and should be included in the end of month deposit date.

The credits should show as pending on the Rewards site. Credits are deposited into your account for use by the following 15th or 30th of the month after you have at least 5,000 pending. Or you can request a deposit once you have at least 1,000 pending and
they will be deposited on the date listed on the site at the time that you make the request.