I had to reset my Xbox because of the cod update issue, I now can’t find my Xbox profile,...

Mine went down out of the blue today, Microsoft had me hard reset my Xbox and now I’m bricked at the start up screen because I can’t find any internet wired or wireless.

I can’t connect to Xbox live on 360 back compatible games. The rest of the Xbox one behaves normally. I know it’s not a problem with my console because both my old 360 and the 360 emulator on the Xbox one do it.

I thought maybe the problem was on my end so I did a soft reset. Now the 360 emulator on the Xbox one has no profile on it. I can’t download my profile to it because it can’t connect to Xbox live. So I can’t save at all in back compatible games.

Is it a regional problem? Is it down for maintenance? The status page doesn’t mention anything.

I’m having the same issue, I tried doing the factory reset and now i can’t get past the setup my xbox part because th update still fails. I have tried over and over, but still the problem remains.

Hi, I am Mariano, an independent advisor from the Microsoft-Xbox community. I am sorry you are going through this issue, let us try to fix it

Please note that this is a public community forum, so we are players like you and not Microsoft or Xbox employees. Therefore, we do not have access to any user accounts and we do not handle anything from the forum.

I would appreciate it if you could provide more details about what's happening with your issue.

Do you still have your account?

Are you trying to log in and it says your credentials (password, username) are incorrect?

Are you receiving any error codes?

If you're having a problem with your account, here's a possible solution if you've lost it. But as I said, I would appreciate more information.

Here is the direct link to recover your account: https://account.live.com/acsr

When submitting an online recovery request, provide the closest possible answers to all the questions.

It is important not to leave any question unanswered.

Follow the steps and instructions to complete the account recovery form.

If the steps do not work, please contact Microsoft Support:

Go to https://support.xbox.com/en-US/contact-us.

- Then, click "Contact us" > Account & profile. Then select the option that best suits your problem.

I resent it now I no now I can’t log into my account because it says add new no profile and she had an account but it’s not it’s not showing up