I had my account hacked

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.
I hope I helped you. Hugs!

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Arush, in cases like this the ideal is to try recovery through the account recovery form via the link below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Hello Clayton Farr_2424,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to secure your account and get your reimbursement. Just a reminder, we are not able to process a refund here and we are not able to access your account. No worries, I will be guiding you on how you can contact our dedicated Xbox live support so that they can help you secure your account and settle the unknown charges on your account.

To get in touch with our dedicated Xbox Support team, click this link Xbox Support. Once you're on the page, you'll see options where you can contact them via phone or live chat.

Hope I helped!

YanYannn
Microsoft Community Moderator

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this TOMÁ

Sorry to hear that your account has been compromised, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

In cases like this, here in the public forums no one Microsoft agent or Mojang support can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

If you have important proof of ownership for that account (emails, important screenshots, etc)
You can try opening a 1:1 chat with Microsoft support and explain them the situation

If you're not able to prove your ownership, unfortunately you may need to create a new account

If you have further questions feel to ask
Greetings

Hello Clayton Farr_2424,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,