I had money on my Microsoft account and now it’s gone

This just happened to me 3 days ago. What they told me is that when I pre-ordered, they did not charge me. Now that the game is out, they have taken up to a week or two to complete all of the charges for everyone's account. In my case by then, the money
I had in my account had gone to other purchases, so when Microsoft billed my card, it was declined due to a lack of funds.

I now have the game, though now a different problem, lol. It never ends does it?

Also, I just noticed that the 1600 microsoft points I had before on my account is now gone. I only have 30 points left.

I've had it solved with a member of the Virtual Chat. I received an email saying the money had gone back into my Microsoft account, unfortunately my chat refreshed before the host could return from trying to solve it, so thank you if you can read this haha

Hey there lXRainy CandyXl!

Sorry to hear about the missing balance! For billing related issues like this, it is best to contact our phone support team through our
Contact Us page so they see where the funds went. They will be more than happy to help out!

Hope you get up and running soon!

Doesn’t show on Microsoft but I did do a hard reset and still nothing but I noticed that it’s a pending charge on my banks end but as of now my money is gone.