I had a problem purchasing

Discus and support I had a problem purchasing in XBoX Games and Apps to solve the problem; Hello Xbox community, I had a problem purchasing the Battle Pass bundle for Call of Duty and it appeared to me that I must contact support for the... Discussion in 'XBoX Games and Apps' started by HUM_456, Mar 25, 2025.

  1. HUM_456
    HUM_456 Guest

    I had a problem purchasing


    Hello Xbox community, I had a problem purchasing the Battle Pass bundle for Call of Duty and it appeared to me that I must contact support for the first time. Has anyone of you encountered the same problem?

    :)
     
    HUM_456, Mar 25, 2025
    #1
  2. Temhotabot Win User

    a game i purchased says i had not purchased it

    Be sure you are using the account that originally downloaded it. Also go to your DOWNLOAD HISTORY under ACCOUNT MANAGEMENT and download it from there.
  3. ITILIANM0NST0R Win User

    Hi, I had a problem.

    You have to check emails, check to see if they sent it , make sure that they are the same region as the game wont work unless it the same region
  4. xShyBoo Win User

    Hi, I had a problem.

    have you checked if you got a message from Xbox Live? it should say they send it. if they have and it's in your email please contact the support they can check it for you as we can only just come up with ways to help ^^

    Also make sure this person who bought it is paying for it with the same currency and is in the same region as you.. otherwise it won't work
  5. SpiralOut46and2 Win User

    Hi, I had a problem.

    Yes, it should come as a message in your email associated with your Xbox account. And also you should get a message on your console from Xbox Live with the code and it should let you Redeem it there. If there is nothing, then it sounds like the gifting
    may not have went through. I would check with your friend again and make sure that he got some kind of confirmation that the gift was purchased and sent to the correct Gamertag.
  6. Onyx Is Here Win User

    Hi, I had a problem.

    If the gift was sent via Xbox Live then you would have received as an Xbox Live message in the message center. I would recommend going there and checking.

    If you do not receive the gift then he will need to contact Xbox Support to request a refund on the item.
Thema:

I had a problem purchasing

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