I had a old but valid Minecraft purchase that seem invalid. How to contact Microsoft personnel?

WinLF · Aug 25, 2021

Ok, so I had bought Minecraft Java edition at November 01 17:30:24 UTC 2016 with my !MICROSOFT! account and now the game asks me to purchase it again. I have the transaction ID and the order ID, received with the receipt e-mail. Also, when I bought the game, it was gave the Windows10 version as a bonus which I still have. And I also already had downloaded and played the java version. Then I had stopped playing for a while (about 2 years) and now when I try to download and play, the game asks me to buy it again. As a matter of fact, I had login with my correct microsoft account, which is the one were I had the purchase receipt e-mail. I had double checked my e-mail and I haven't received any warning or information about why that happened. It is strange that the windows 10 version is disponible at the microsoft store and the java version not.

This is very frustrating, and when I tried to contact some Microsoft personnel, the links of Microsoft customer support keep me into a loop of links that doesn't take me anywhere. It's infuriating to click a "speak with us" button which gets me to the first support page where I started. Makes me regret buy something with Microsoft.

I searched a lot in the internet and there is no helpful answers.

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Go to Minecraft.net, login with your account credentials, and you will be able to download it again from there for free.

You can also see Minecraft's support article on the error here https://help.minecraft.net/hc/en-us/articles/36...

Hope this helps.

MoonKnight-ED26554B-

The first thing would be to call Xbox support for them to validate that the code is invalid. If so then you would need to go back to the store you purchased it from and have it exchanged. They will most likely contact Xbox as well to validate that it was
not redeemed and that is is invalid.

Good Luck

CrazY1985

Hi there,

contact official support over at
http://support.xbox.com/contact-us

They can verify if your code is valid.

If valid, they will help you redeem it.

If your code seems invalid, you'll have to contact your reseller.

Jordan Micheal

How do I contact support so I can speak to a Microsoft personnel so this can get sorted out?

RonanForhan

Another thing, I can't seem to find the standlone game on the Microsoft Store, only the Starter and Master pack, and I wonder if Minecraft: Windows 10 being removed from the store and being replaced by the packs is causing this issue (as the purchase would be on a invalid item)

I had a old but valid Minecraft purchase that seem invalid. How to contact Microsoft personnel?