i had a game called secret neighbor and now i lost it how do i get it back for free beacuse...

Hi Andrei! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your missing Secret Neighbor game.

No worries! Once you purchase a game, it should be permanently attached to the account where you purchase it and you can play the game for free.

Kindly confirm if the game is showing up on your account by signing into account.microsoft.com > payment and billing > order history > select the date of range when you purchased Secret Neighbor.

If you have found the transaction, use the same Microsoft account to check on your library and install the game.

If you're unable to find the Secret Neighbor game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey JonXF, how are you today? Hope you're well.

JonXF, through the call back service on Microsoft's website.

Oh, yeah, my bad did not read that right haha

Were you game sharing or go you own multiple accounts?

i had a digital Xbox before, i had all digital games and lost most of them

the new console is also digital

yes some of my in game purchases and the games i have currently but not the others even my skyrim anniversery upgrade is there but Skyrim and all my other games are gone