I had a fault with the live gold

a few days ago I claimed my live gold for 1 week and only gave me 5 hours of play

:)

 

x box live gold with adult account wont let me play plants versus zombies, says " your profile does not have the correct permissions to access xbox live functionality"

hi can any one help with this. I purchased xbox live gold, 12 month sub back in july and although had a bit of trouble getting it up and running to begin with, it has been ok since then. I have now got P v Z garden warfare but the above CONNECTION fault
keeps coming up. has anyone got any tips on where Im going wrong

cheers

emma

 

Xbox Live problems

I can't seem to join any online multiplayer games even though i have a valid xbox live gold subscription that expires in 2018. Is this a fault with xbox live, my account or something else? Any help would be great as microsoft themselves have been pretty
useless so far!!

 

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subcription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   Restart or Power Cycle Xbox One Console
3. Redownload your profile

If these steps fail or if the subscription isn't showing anymore then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

Let us know the results