I had 2 games to update Fifa 18 and fortnight I wanted to play Fifa first but they both froze

I had 2 games to update Fifa 18 and fortnight I wanted to play Fifa first so I tryed to que fortnight this froze both games I’ve tryed restarting the Xbox but no hope both games still haven’t downloaded

:)

 

paymet

i did not buy any coins when i played ay the first time fifa 18.i was charged in my credit card a several billings.
i bought a cd of fifa 18 with your certificate
.i played too fifa 17 more than 6 monthes and i never was charged.in this month i was charged too when i played with fifa 17.
i believe that someone used my credit card.
i bought a several games to the xbox and i never had this problem;

meanwhile i stopped to play the games fifa 17-18
perez gerson cozer

 

paymet

i did not buy any coins when i played ay the first time fifa 18.i was charged in my credit card a several billings.
i bought a cd of fifa 18 with your certificate
.i played too fifa 17 more than 6 monthes and i never was charged.in this month i was charged too when i played with fifa 17.
i believe that someone used my credit card.
i bought a several games to the xbox and i never had this problem;

i need a email support about these problems

meanwhile i stopped to play the games fifa 17-18
perez cozer