I got suspended for no reason and then they denied my request

Yikov · Sep 19, 2023 at 7:52 AM

I got suspended over a profile picture. To them it was inappropriate and thats okay but when I went to change it on the xbox app; like how it always does, it verified the picture before and said it was okay. What I don't get is how it'll "verify" a picture before usage and say it's okay then you'll get banned for it. I also retried putting it as my picture because it didn't show the first 3 times (kinda my fault) but after a while i kinda gave up and tried looking for a new one. Hours later I receive 2-4 emails on me getting suspended. Since I was at my 4th strike I did get suspended for a full year but it was for the same thing everytime. No one is helping me and I can't get to any actual xbox assistant. What should I do?

:)

Darhyl Amizola

Hi Yikov! I'm more than happy to help you!

Just a gentle reminder that for enforcement actions there is a dedicated team that handles them which is the Xbox enforcement team. My sincerest apologies but the reason and all the details are only available on your end.

I understand this situation is frustrating for you, however, I would like to let you know that no one in the community forums or someone from Microsoft support is capable of assisting with enforcement actions.

You may also check this link for reference:

https://support.xbox.com/en-US/help/family-online-safety/enforcement/xbox-enforcement-action-faq

Thank you for your kindness and understanding.

Best Regards,
Darhyl

Nkosana23

I am sorry I cannot really assist you any further. I am an independent Community Forum advisor. Meaning I do not have any access to your account or personal information. I do not have permission to receive any personal information from you. Contacting Microsoft Support may be your best bet at getting anything resolved. The chances maybe slim due to the fact that the games has been played for a long period of time. I am fully sorry.

Kane Penn

i am sorry it did not work i just really need this money back

Nkosana23

Hi. My name is Brilliant and I am happy to assist you today.

I am sorry you were unable to redeem your refund due to accumulated time in game play. You can contact Microsoft Support to see if they can assist you further with the refund: support.microsoft.com

I would recommend that you restrict unauthorized purchases for future cases:
On the the Microsoft Store app, select in the upper right corner of your screen, and then choose Settings. Under Purchase sign-in, turn off I want to buy without a password, for faster checkout.

For more details on above kindly visit: https://support.microsoft.com/accou...crosoft Store,a password, for faster checkout

I hope this helps resolve your issue.

BlackYoshi

How do I do that? Mostly I know how the emails are marked as "no reply" and I dont know how to do that

I got suspended for no reason and then they denied my request