I got my minecraft account stolen

My account in minecraft got stolen was migrated on this account they ve changed the email adress on my minecraft acount that was migrated on this **** **** platform.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Oscar

So... you are not able to sign in to the Microsoft account that you used to migrate your Mojang account?

Or your Mojang account (before migration) is the compromised/stolen account?

If its the first, you can try recover your compromised Microsoft account following steps here:

https://support.microsoft.com/en-us/account-bil...

If your case is the second, you may need to reach Mojang support with this transaction ID and proof of ownership in order to get it back

Hello! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

I understand how important it is to recover your account. To prevent things from happening again, I suggest to never provide your personal information to anyone as even a Microsoft employee itself are not allowed to ask for your accounts password.

With regards to your account, are you using a Mojang account for Minecraft or were you able to migrate it to a Microsoft account? In case you were able to migrate it, you can try resetting your accounts password via https://account.live.com/pw more details how can you can secure your account can also be found here https://support.microsoft.com/en-us/account-bil...

I hope the information helps, in case the hacker changed any of your information. I suggest to try contacting Microsoft Xbox support see if they can further check your Microsoft account. My apologies as we are just fellow members here in the community and we don't have tools to check it here.

You can reach them here https://support.xbox.com/en-US/contact-us

On the page, click on "Contact us" > Subscriptions & billing > I can't redeem a code > Type in "Support" then there you should see option to message or request a callback from the Xbox team. The option I provided here is diferent, this is just a way to easily find the option to reach the Xbox support.

I hope the information helps. Feel free to post back here in the community if you have other questions and we will try our best to assist.

Kind regards,

Ben

Hi Soufiane M, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that someone stole your Microsoft/Minecraft account. In such cases, the only thing you can do is submit a recovery form. If you can still perform actions with your email, you can complete the recovery form and the responsible team will help you recover your account.

Form: https://account.live.com/acsr

In case you cannot fill out the form, below I leave you the links to contact support by message or call, there you will have the options to contact Microsoft 365 or Xbox support depending on your case.

Support: https://support.microsoft.com/contactus/

If you want direct Xbox support, here is the link: https://support.xbox.com/contact-us/

In the following link you will find the Microsoft support numbers, and you must select the number depending on your Country/Region where you are currently located, then you must write down the number and call.

https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Note: Once you regain access to your account, it is recommended that you turn on two-step verification (MFA) for more security on your account.

If you find this information useful, please let me know; Otherwise, I'll be happy to help!

Best regards,
Daniel.

Hello Karlijn Lohuizen,



Greetings!



Thank you for posting in Microsoft Community.

As per your description, you are having issue signing in your Minecraft account and found out the there are changes with your username after losing the account. Let us check and see on what we can do to help resolve your concern in a timely manner.

Before we go any further, I would like to set your proper expectations that Microsoft accounts are fully managed and handled by an automated server and we don't have manual access to it because Microsoft really takes our security and privacy very seriously.

If someone had managed to change the information for your account, then possibly you are right that it is already been hacked. I am afraid that it will be hard to recover the account since the process of account recovery will require identifying the information associated to your account. To report the issue with your hacked account, contact our Accounts and Billing through the steps below:

• Click on this link: Contact - Microsoft Support
  

• Change the time zone base on your time and region.
  

• Search for billing
  
• At the bottom, click Contact support
  
• From the menu, select Microsoft 365 and Office - Billing and Payment Updates
  
• Click Confirm
  
• Then click Chat with a support agent in your web browser.
  

We are positive that you’ll get more relevant information and best resolution to your concern.



Sincerely,