i got my account hacked and cant access it can i have my game back if i have purchase...

Hello, Dominik_980. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear your account was compromised.

IMPORTANT: Don't share personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, you can try retrieving your account by following some recommendations provided in this related article from Microsoft:

https://support.microsoft.com/accou...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If none of those methods work, I regret to inform you that this means the hacker managed to change all your account information. Therefore, it's not possible to recover it.

Furthermore, you may want to check out this article about contacting Microsoft support regarding Microsoft accounts:

https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

Apart from that, I understand that you want the game license transferred to another Microsoft account, but I regret to inform you that it is not possible to transfer any kind of content between Microsoft accounts. That content is attached to the Microsoft account itself.

Regarding your refund request, please note that Microsoft provides refunds for requests that are made within 14 days of the purchase date and for games in which you haven’t played a lot. Therefore, even if you recover the account and attempt to request a refund, the request will be denied.

Please see the refund policy:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Lastly, as a general recommendation, if you decide to create a new Microsoft account, to avoid having a similar situation in the future, you may want to check the following article that suggests you how to keep your account secure and safe:

https://support.microsoft.com/accou...d-secure-628538c2-7006-33bb-5ef4-c917657362b9

I know this is not the answer you were expecting, but your kindness and understanding are appreciated.

Regards,

Arturo.

i think i may have got hacked cuase my friend was hacked and i was playing a game and randomly disconnected and cant get back on last time i checked

Just adding to this;

You can also open a live chat with Microsoft Support, if that is more of your liking.

Hi Ras,

Thank you for posting in Microsoft Xbox community. I'm sorry to hear that your account got compromised, here are all the available resources that can help you with your situation. Kindly review the article below for complete step-by-step instructions how on how you could proceed.

How to get back a Microsoft account that has been compromised: https://support.microsoft.com/help/24ca907d-bcd...

The recovery form is your only chance to get your account back because hackers may have altered the majority of the data associated with it. However, the likelihood is lower. Here's the link of the form https://account.live.com/acsr

Here are comprehensive instructions for using the Account Recovery Form:

https://support.microsoft.com/office/b19c02d1-a...

After filling out and submitting the form, please allow Microsoft to review the information that you shared for at least 24-72 hours. Please monitor the contact email address that you used, including the junk and the spam folder for possible response.

I would recommend following the instructions below to help keep your Microsoft account safe and secure in order to prevent this incident from happening again in the future.

https://support.microsoft.com/help/628538c2-700...

Please note that in this public community forum, we are gamers like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information. If you have account-specific inquiry, please reach out to Microsoft support. https://support.microsoft.com/contactus

Regards,

Alvaro

Hey there, mihajlo tirinda

As your Microsoft account has been hacked and your security information has been changed along with your email address, please can you reach out to Xbox support via this link here: Contact us | Xbox Support

Please can you follow the steps in the image underneath to select the right option to request a call back from a Microsoft agent.





Please request a call back during their opening hours in your region. This is displayed on the main page when you follow the contact us link. Please explain everything to the agent over the phone and they will be able to tell you what options are available for you for you.

Please be aware that the Microsoft account team are the only folk who can reset your password. So, the Microsoft agent, if possible, will need to submit information to the account team for them to review.

Hope this helps,

Nathan