I got hacked Microsoft account helpp

Hello, Itzathu. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear your account was compromised.

IMPORTANT: Don't share personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, you can try retrieving your account by following some recommendations provided in this related article from Microsoft:

https://support.microsoft.com/accou...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If none of those methods work, I regret to inform you that this means the hacker managed to change all your account information. Therefore, it's not possible to recover it.

Furthermore, you may want to check out this article about contacting Microsoft support regarding Microsoft accounts:

https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

I'll remain attentive to any other inquiry you may have.

Regards,

Arturo.

In my start menu, the icons indicate that my Windows 8 Microsoft games are not completed downloading. helpp ?

Greetings, and welcome to the Xbox Community! Connect with players from around the world, get help when you need it, and share your gaming journey.

Just a heads-up we don’t have access to any user accounts or special tools, we’re just here to share suggestions and help out where we can.

Having said that, unfortunately, from what you said, it's going to be hard to get your account, specially if the hacker turned on 2FA. I'm going to be as blunt as I can, but your account is most likely lost.

Look at this post from one of our MVPs explaining how to recover and the scenarios if you lose your account: https://answers.microsoft.com/en-us/outlook_com...

Hello myusernamesthis, sorry to hear you're having trouble with your account.

Right now the top priority for you should be to contact any payment method that you have linked to your account and let them know what's happening.

After that please go to https://support.xbox.com/contact-us and start a chat. When you get linked to a person ask to be escalated to a Microsoft Advocate for your lost account

Hello Davide F, My name is David. I am an independent advisor, happy to help you today.

This is usually annoying, I'm sorry you're going through this.
Remember that I am just another player and I do not have access to your personal data.
However, it will help you recover your account.

On the Microsoft sign-in page, find and select the "Forgot your password?" option. or "Reset Password". Follow the instructions provided to complete the password reset process. You may be asked to provide additional security information or answer verification questions to prove that you are the owner of the account.

You can get more help through the following link.
https://support.microsoft.com/account

Best regards.