I got hacked and the Guys change my email what i do now?

Discus and support I got hacked and the Guys change my email what i do now? in XBoX Accessibility to solve the problem; I have all last information for the acc i put allot money in that i dont want lost all my stuff what i do? 0c146b9a-5a2b-4dde-8666-5503d24cf2c8 Discussion in 'XBoX Accessibility' started by Antho Boisvert, Apr 12, 2023.

  1. I got hacked and the Guys change my email what i do now?


    I have all last information for the acc i put allot money in that i dont want lost all my stuff what i do?

    :)
     
    Antho Boisvert, Apr 12, 2023
    #1
  2. Rostom L Win User

    I got hacked and the Guys change my email what i do now?

    Did you enter your original email address? Since it's been removed, you need to use the hacker's email address as the account you're trying to get back into?
  3. Antho Boisvert Win User

    I got hacked and the Guys change my email what i do now?

    All time its say " The email is not exist" Soo what i do now?

    Every time Microsoft ask me the Email its say dont exist

    My Steam account is link on xbox account too
  4. Rostom L Win User

    I got hacked and the Guys change my email what i do now?

    Hi there!

    Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

    Since your email address was replaced already, you cannot use your own email address to recover your account. You must know the current email address of your account which must be the hacker’s email address to start the account recovery process. Without it, you cannot start the recovery process because it's the primary key of your account.

    I suggest to check your mailbox (inbox, spam/junk folder) to find traces of the new email address that's currently linked to your original account. If the account was added to an Xbox console, it would be best to check it from there too.

    In case you know the current email, you may try to reset the account password through https://account.live.com/pw
    ***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

    If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr
    Tips here: https://support.microsoft.com/account-billing/h...

    You may also use the Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...
  5. Georges C. Win User

    I got hacked and the Guys change my email what i do now?

    Hello, as mentioned above you should contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

    However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

    https://support.xbox.com/en-US/contact-us

    Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

    Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.
  6. Rostom L Win User

    I got hacked and the Guys change my email what i do now?

    I understand. I am afraid that it's required that you know the new or current email address of your account to begin with the recovery because that's how the system finds your account through their database.

    There's no guarantee that Microsoft/Xbox Support can help you get back access to your account due to security reasons. However, you may try to contact the Xbox Support team if they could help you find the correct email of your account. Contact them through https://support.xbox.com/contact-us.
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I got hacked and the Guys change my email what i do now?

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