I got hacked and now i cant even sign into a different account

Radovan Martonji · May 27, 2023

i am constently getting an error message "It doesnt look like youre connected to the internet. Check your internet connection and try again" with the code 0x800704cf, when i try to login into my microsoft account in microsoft store. I also got my main account hacked and my alternate email was changed and now i cant get my old account, and now i cant even login into my new account ( I also bought Minecraft on my old account so if this information helps for getting back my old account)

:)

Radovan Martonji

Thank you for commenting but i have another question i have two microsoft accounts connected to the same gmail, is that possible?, and the first one where my bought minecraft is got another alternate email all of a sudden and because of it i cant log in cause it says that it sent a code to an email i dont know

Rostom L

Hi Radovan!

Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

Since your account information was replaced already, you may not be able to use your own email address to recover your account. You must know the current email address of your account which must be the hacker’s email address to start the account recovery process. Without it, you cannot start the recovery process because it's the primary key of your account.

I suggest that you check your mailboxes (inbox, spam/junk, trash folders) to find traces of the new email address that's currently linked to your original account. If the account was added to an Xbox console, it would be best to check it from there too.

If you knew the current email, you may try to reset the account password through https://account.live.com/pw
***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr

You may also use the Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...

BilobateLyric9

Ok i got to the persons xbox live account and this is the persons account who hacked me. I cant sign in to sirpepperco anymore now.

Spky Rodent

I’m now having the same problem. I’ve even tried signing in with different accounts and still cant

x illusTrious o

I can sign in on the website...... why cant i recover my account i had a bio ban awhile ago never changed it from code of conduct but my account got hacked and when i try to recover that happened

I got hacked and now i cant even sign into a different account