I got an xbox gift card and I'm not able to read the code can I get a new code?

Hello Finn Price,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are trying to redeem Xbox gift card code and the code is not readable or possibly over scratched. Let us help you point to the right support team where you can get the best resolution to your concern.

You can reach out to our live support channel because they have the tool to verify redemption code. They can definitely help you find the right code or able to process replacement if needed requirements are met like your receipt or picture of the card. Let us help you how to get there:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,

The refund was accepted, but, I didn't get my Xbox gift card code back, I was wondering If I am able to get my 25 pounds gift card code back.

-Thank You-

Hello Liam, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this.

Not a Microsoft employee.

I'm sorry to hear you're not able to redeem your Xbox gift card. These Xbox gift cards always contain 25 digits.

As this is not your case and if you got the card from a local shop or using a third party website, I recommend you reach out to them and ask for a new card.

I would like to share this article that may help you to know more about gift cards:

https://support.xbox.com/help/subscriptions-bil...

Damaged gift card how do I get a new code

I missed some number of my Xbox gift card.

i would assume that the code may still be valid read the back of the gift card it should say the terms, if not then contact xbox support and they will be able to help you