I got an error saying my microsoft account doesn't exist. I suspect it was hacked as I...

my account is hacked by a rambler.ru account and i think they changed my email, it says "That Microsoft account doesn't exist. Enter a different account or get a new one"

Hi there Jackson G, I am Lumie and I would love to assist you today.

I am so sorry you are having issues with a compromised account. This happens when the account alias has been change.

My first idea is to try and log in with your phone number instead.

You can go to this link: [https://account.live.com/username/recover] to try and find the account through connected security information.

You could also try find change receipts in your other emails.

If this doesn’t work, and you have the account linked directly to accounts on your PC, like the Minecraft launcher, please check these as these can sometimes update to the new email.

You could also contact Xbox support here: [https://support.xbox.com/contact-us]

Once you find your account, you should use the account recovery form to retrieve it.

I hope this helps.

Let me know if I can be of any further assistance. -Lumie

I got the same problem, I search that error code in Xbox.com a say doesn't exist. Probably is a Microsoft problem.

Hello Alfonso A, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry to hear that you have been the victim of a hacker and are now unable to access your account. Here are some steps you can follow to try to recover it:

Reset your password Try resetting your account password using the "Forgot your password?" link. on the login page. Provide the email address associated with your account and follow the instructions to reset your password. If the hacker changed the associated email, you may not be able to follow this step.

Then, if possible, activate 2-step verification to have more security in your account.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

what if the 2 step vrification is no longer possible? Because the hacker kicked me out of my own account