I got an error saying my microsoft account doesn't exist. I suspect it was hacked as I...

my account is hacked by a rambler.ru account and i think they changed my email, it says "That Microsoft account doesn't exist. Enter a different account or get a new one"

I got the same problem, I search that error code in Xbox.com a say doesn't exist. Probably is a Microsoft problem.

Hello Alfonso A, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry to hear that you have been the victim of a hacker and are now unable to access your account. Here are some steps you can follow to try to recover it:

Reset your password Try resetting your account password using the "Forgot your password?" link. on the login page. Provide the email address associated with your account and follow the instructions to reset your password. If the hacker changed the associated email, you may not be able to follow this step.

Then, if possible, activate 2-step verification to have more security in your account.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

what if the 2 step vrification is no longer possible? Because the hacker kicked me out of my own account

Hello Hussien, this is Manuela. I'm an Independent Advisor and community user like you, willing to assist with this

I'm sorry to hear your account was compromised, unfortunately creating a new account with the old email doesn't restore the purchased and all the progress attached to the account.

Right now the best option is try to recover the account, for that please use the Microsoft interactive guide below

https://support.microsoft.com/account-billing/h...

As a reminder please notice that no one at Microsoft can view or change the account details for you, this is for security policies