I got a replacement controller but it's also defective

Discus and support I got a replacement controller but it's also defective in XBoX on Consoles to solve the problem; My old elite series 2 controller had its right bumper stop working sometimes so I bought a new replacement from Microsoft but the replacement they send... Discussion in 'XBoX on Consoles' started by UltimoMist2813, Mar 5, 2023.

  1. UltimoMist2813
    UltimoMist2813 Guest

    I got a replacement controller but it's also defective


    My old elite series 2 controller had its right bumper stop working sometimes so I bought a new replacement from Microsoft but the replacement they send has a defective right d pad. What can I do to fix this problem. Thank you

    :)
     
    UltimoMist2813, Mar 5, 2023
    #1
  2. Rostom L Win User

    I got a replacement controller but it's also defective

    Hi UltimoMist2813!

    Sorry to hear about what happened. Just to confirm, all of your buttons are working except the right D-pad? Have you tried to restore your controller mapping or configuration if that fixes the issue?

    Make sure that your controller is up-to-date and is fully charged. Try connecting it with a USB cable if the issue is the same.

    If it’s really a hardware defect, you may need to send it back again for a replacement here https://support.xbox.com/help/hardware-network/...
  3. Krazy Crayon Win User

    Worst support ever!

    I would like microsoft to send me a replacement controller. Considering I got sent out defective ones until the warranty went out.
  4. Janet_C Win User

    Replacement elite controller also defective and I can't return or exchange it

    Hello!

    I'm a Independent Advisor. I will be glad to help you.

    The replacement device must have a minimum warranty of 3 months depending on the country you are in, if the replacement page indicates that it is out of warranty you should contact a support agent on the contact page and try to update your warranty.

    Best regards.
  5. IGhostI v1 Win User

    My first impressions....

    Heck I had a defective console and a loose controller but im still loving the thing lol. I got the console replaced but no the controller as it does work but it wasn't put together great and is very loose on the left hand side. I want it replaced but not
    keen on not having any controller of any kind for 7-10 (or more) business days.
  6. BoWRoN Win User

    Xbox Fornite Edition controller replacement button not working

    Its a new replacement from Microsoft so I do not have a receipt. It was replaced because the first controller was defective as well.
Thema:

I got a replacement controller but it's also defective

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