I got a profile picture ban and cant appeal or request review

Hello, I recently got a notice that my account got permanently banned on Xbox. It did not tell me why, but my friends can see that my gamer picture is gone so we assume that is the reason. The picture was not offensive, it was just a picture of my friend, which he was completely ok with me having as my profile picture. I have tried to go on the enforcement website and appeal to the ban, but it only let me sign in one time, and it would not show that I was under any form of a ban, so I tried to reload it and it will not let me sign in to appeal to this ban. I have tried and my friends have tried, and it won’t let us try to submit a case review. Please let me know how to get it to let me submit a case review so that I can try to get my account back.

I am having the same problems too it's pretty [mod removed] of Microsoft to not do anything about it

I got perm banned and literally cant appeal it because theres nothing on the enforcement page and all microsoft support just says to go to xboxenforcement.com but i literally cant appeal it theres nothing there

If you sign in with that profile at the enforcement.xbox.com website it should give the details of past bans.

24 hour bans cannot be appealed via the case review as the case review process usually takes far longer than that to actually be reviewed.

I already submitted a appeal request and they did not approve it. In the email they sent back all they said was my gamer picture violated rules but said nothing about my communication ban

Hello,

Please clarify. When you say you contacted support, do you mean Microsoft/Xbox Support or Minecraft Support?

To appeal a Minecraft specific ban, submit a case review/appeal - different from their general help request form

More info:

Banned Minecraft Accounts and the Appeal Process

Hope this helps.