I get randomly disconnected from my Xbox party (I'm on pc) and I cannot hear nor talk to my...

Hi there SereDuk.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with the connection for your party.

Here are some ideas:

Check Your Internet Connection:

Ensure your internet connection is stable and fast enough for real-time communication. Consider running a speed test to check your download and upload speeds.
If you're using a wireless connection, try switching to a wired connection to reduce latency and potential signal interference.

Update Network Drivers:

Outdated network drivers can cause connectivity issues. Check for updates via your PC's device manager or through the manufacturer's website.

Adjust Network Settings:

Xbox Party Chat uses specific ports that need to be open for communication. Ensure the following ports are forwarded on your router:
Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Ensure your NAT type is set to open. Restricted NAT types can cause connectivity problems. You can check and change NAT settings via your router configuration page.

Check Xbox App Settings:

Open the Xbox app on your PC, go to Settings > Network. Make sure the server connectivity status says Connected and the NAT type is Open.

Check Windows Firewall and Antivirus:

Your firewall or antivirus may be blocking the Xbox app. Add the Xbox app to your firewall’s allowed list and check your antivirus settings to ensure it’s not interfering with your connection.

Update the Xbox App and Windows:

Ensure you are using the latest version of the Xbox app. Check for updates in the Microsoft Store.
Make sure your Windows 10 is up to date by checking for updates under Settings > Update & Security > Windows Update.

Configure Audio Settings:

Ensure that your Razer Kraken X headphones are set as the default communication device. Go to Settings > System > Sound and check the input and output devices.
Update or reinstall the audio drivers for your Razer Kraken X. Check Razer's website for the latest drivers.

Adjust Xbox Game Bar Settings:

Sometimes, the Xbox Game Bar settings might interfere with Party Chat. Go to Settings > Gaming > Xbox Game Bar and toggle the Game Bar off and on. Also, ensure Party Chat settings are correctly configured.

Reset Xbox App and Clear Cache:

Resetting the Xbox app can sometimes resolve connectivity issues. Go to Settings > Apps > Xbox and click Advanced options to find the reset button.
Clear the cache by deleting the contents of the Local App Data folder related to the Xbox app.

Check for Background Applications:

Some background applications might interfere with your network connection or the Xbox app. Close any unnecessary applications, especially those using significant network resources like file-sharing apps or streaming services.

Review Xbox Live Service Status:

Sometimes the issue could be with Xbox Live services themselves. Check the Xbox Live service status to ensure there are no ongoing issues affecting Party Chat.

Reinstall the Xbox App:

As a last resort, you might want to try uninstalling and reinstalling the Xbox app to see if this resolves the issue.

I hope this helps.

Let me know if I can be of any further assistance. -Lumie

That is not the issue. He is on xbox and can talk normally until I join the party from my pc, at that point he can no longer hear people and people cannot hear him. I however can hear people and they can hear me. It is just one person that cannot use party
chat if i join on my pc.

the double audio im hearing is coming from the companion app on my pc that im using to stream from my xbox. its not from streamlabs. im getting the audio from my xbox and my pc via the companion app. but im using the companion app to use party chat to
talk. so i cannot mute it because it then mutes the party chat audio and im not able to hear my party.

This didn't work. I will randomly be in a party talking with people, and then it will randomly disconnect me from the party without warning. I just did a factory reset and it didn't work

Hi there Kye,

Thanks for reaching out. I'm sorry to hear about the issue with getting disconnected from game and party. I recommend
taking a look at the following troubleshooting article: "My
Xbox One is getting randomly disconnected from Xbox Live".

• What type of connection are you using? (Wireless / Ethernet)

Try this and let us know the results.