I get an error when I try turning off recurring billing

Discus and support I get an error when I try turning off recurring billing in XBoX Games and Apps to solve the problem; I purchased game pass ultimate but can't turn off recurring billing. I get an error message that says "We ran into an error while disabling recurring... Discussion in 'XBoX Games and Apps' started by XBX 360 Guest 1, Aug 9, 2019.

  1. I get an error when I try turning off recurring billing


    I purchased game pass ultimate but can't turn off recurring billing. I get an error message that says "We ran into an error while disabling recurring billing of Xbox Game Pass Ultimate"

    :)
     
    XBX 360 Guest 1, Aug 9, 2019
    #1
  2. XBX 360 Guest 1 Win User

    I get an error when I try turning off recurring billing

    thank you for replying, I saw the service alert but wasn't sure it could be affecting my ability to turn off recurring billing. I will try your suggestion to wait for the alert to clear.
  3. bowski477 Win User

    I get an error when I try turning off recurring billing

  4. BiscuitNickel33 Win User

    Xbox live - turning off recurring billing

    Thank your for your reply. I have already tried both your suggestions and i keep getting the error when turning off recurring billing. I also get through to the virtual assistant where it gives me the option to turn off recurring billing and still comes
    up with the error. I cant get past the virtual assistant to speak to customer service.
  5. Shinto Puffy Win User

    I Turned off recurring bill

    Hey Luke.......

    Maybe this can help

    https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced
  6. brandiesel1 Win User

    I Turned off recurring bill

    Here are their contact details and you can request a call back, but during this time with the pandemic going on, I'm not sure they are contactable.
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I get an error when I try turning off recurring billing

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