I get an error when I try turning off recurring billing

Discus and support I get an error when I try turning off recurring billing in XBoX Games and Apps to solve the problem; I purchased game pass ultimate but can't turn off recurring billing. I get an error message that says "We ran into an error while disabling recurring... Discussion in 'XBoX Games and Apps' started by XBX 360 Guest 1, Aug 9, 2019.

  1. XBX 360 Guest 1
    XBX 360 Guest 1 Guest

    I get an error when I try turning off recurring billing


    I purchased game pass ultimate but can't turn off recurring billing. I get an error message that says "We ran into an error while disabling recurring billing of Xbox Game Pass Ultimate"

    :)
     
    XBX 360 Guest 1, Aug 9, 2019
    #1
  2. XBX 360 Guest 1 Win User

    I get an error when I try turning off recurring billing

    thank you for replying, I saw the service alert but wasn't sure it could be affecting my ability to turn off recurring billing. I will try your suggestion to wait for the alert to clear.
  3. bowski477 Win User

    I get an error when I try turning off recurring billing

  4. BiscuitNickel33 Win User

    Xbox live - turning off recurring billing

    Thank your for your reply. I have already tried both your suggestions and i keep getting the error when turning off recurring billing. I also get through to the virtual assistant where it gives me the option to turn off recurring billing and still comes
    up with the error. I cant get past the virtual assistant to speak to customer service.
  5. Shinto Puffy Win User

    I Turned off recurring bill

    Hey Luke.......

    Maybe this can help

    https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced
  6. brandiesel1 Win User

    I Turned off recurring bill

    Here are their contact details and you can request a call back, but during this time with the pandemic going on, I'm not sure they are contactable.
Thema:

I get an error when I try turning off recurring billing

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