I get 0x80040904 when trying to launch Xbox app on my computer. I'm on Windows 11.

Cody_Fire · Jan 12, 2024

Xbox app from the Mircosoft Store won't open at all. The application opens then immediately crashes. This has been going on for a couple weeks now.

I'm on Windows 11 with everything on my PC up to date.

Have uninstalled and reinstalled the Xbox App dozens of times by now.

I have repaired and reset the Microsoft Store and Xbox App a bunch of times and nothing has changed.

Have scanned my computer for corrupt files and nothing comes up.

I have read countless forms and watched a bunch of videos and nothing is fixing the issue.

Seems like this error code of 0x80040904 isn't very common while searching the internet so someone please tell me what this code means exactly because I'm beyond annoyed at all this point and frustrated there is no fix for this issue. With this ongoing issue I am basically wasting my PC Game Pass so someone please help me if you can and please don't give standard troubleshooting tips because I have already tried them all. Trust me. Thank you in advance!

:)

Jhonkito

Hi Cody_Fire, my name is Jhon, and will be a pleasure help you

Right-click the Start button in the lower left corner of the home screen and select Windows PowerShell (as administrator).
On the Administrator: Windows PowerShell screen, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

In the Windows search bar type "Services"
Scroll to the bottom and find the following services: XblAuth Manager,

Right-click on the service (you must do this for each one of them) and select Properties.

In the Startup Type section of the "General" tab, make sure it is set to Automatic. If you are not started, click Start.
Then click Apply and OK to save the changes.

NOTE: If the services with those names do not appear, search for these.
Xbox Live Authentication Manager, Xbox Live Network Service, Save Game to Xbox Live, Game Service, Game Bar, Game Bar.

Restart your device and try again.

Note: Some of the information, which were gained from this answer, were received in a thread on the Microsoft forum by , and it seemed a good idea, to share this information with you. Source of information (credits to advisor Ulysses):

https://answers.microsoft.com/thread/14fbb16b-7ee3-48f0-adb2-ecc09fb9f9e8

You can check the following thread with other possible solutions if the previous one did not work for you:

https://answers.microsoft.com/thread/97107e3c-5f2a-4fcc-a753-50960f2c546e

In the following link you will also find other possible solutions:

https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

I hope the information I gave you has been useful, have a happy day.

Hoskayra

Hello Juan E, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, where he suggests the following steps to try to solve the problem:

1. Perform a hard reset of both your Xbox app and the Microsoft Store. To do this, you must type in the Windows search engine and open the following: Applications and features.

2. Find the "Xbox" application and select it, then click on Advanced Options and click on "Reset" and confirm the process, do the same for the "Microsoft Store" application.

3. Restart your PC by finishing the above.

4. Check if it already allows you to use the subscription.

Information Source (Credits): https://answers.microsoft.com/thread/6d209878-7b07-4763-a435-856472cf9a56

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Hanseul Shin

Hello Kathy!

1. The error appears when I try to log in xbox app in windows 11.

2. Computer/windows 11

3. I'm trying to log in to the xbox app. Can't figure out why the error is appearing.

Thank you

Hans

ExcessRacer

Microsoft what is going on with this, Did a full reinstall of Windows 11 and every other game launcher works fine, Xbox app is now literally locking up my computer with slow launches and I have to reboot to get out of it. everything I have tried doesn't work, repair, reinstall the Xbox app. Can not use Xbox ultimate on my Windows 11 PC. Was working before I reinstalled everything. Whats the fix?

SupachaiLimwattana

Thank you for your help, but it doesn't work.

My problem is I can't access Xbox app when gaming services has installed. I can access the Xbox app after I remove the gaming services by this command "get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers".

even if I can access the Xbox app, it notifies me that I need to download gaming services. If I do, it just like it could not install (nothing happens and game cannot install, display preparing button). If I close this Xbox window and re-open it, I will not be able to launch the app (stuck in Xbox logo loading screen)

My computer cannot install windows 11 (no TPM 2.0) and I try to update windows every time I try.

My EA Play is work fine. no any problems.

PS. By the way, I wasted my Pc Gamepass for a month with nothing.

I get 0x80040904 when trying to launch Xbox app on my computer. I'm on Windows 11.