I Gave account info without even thinking and now I'm locked out

Hi Spencer_Blanche_081



We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.



Please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)



Regards,



Microsoft Community Moderator

Hi Spencer_Blanche_081



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your account that has been locked. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you..

We just want to set your proper expectations that any account information's that has been exposed and processed a verification method and turns out there was a procedure that your account has been changed, then what we can try to suggest and recommend on the future that any process or procedure that is unsafe and is asking for your account details is not recommendable since your account might be on risk on being compromised.

But as we had understood that you have one of the security information's, then that is a good thing. But since you have mentioned that there is a date that is mentioned on October 23, then the best possible way for this is perhaps if you can send us a photo or screenshot on that error message that you are facing right now for us to see and check it here on our end on what we can find other possible options with this.

In addition, we just want to let you know that your account's safety is a must and if perhaps issue do still persist or if there will be other instances that your account might have been at risk then we will let you know as well and we await your response.

For now, you can try this link for unlocking your account perhaps if it may work, at least we are trying as well to find other ways on this on your account that has been locked, click here: Account has been locked - Microsoft Support



Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.



Regards,



Microsoft Community Moderator

It’s not that there is someone in my account, the hacker used a script to lock my account, he showed me it, then the next day it’s locked and I can’t get in because it says i have 2fa on.

Without posting any personal info, can you explain exactly what happened?

Did you give any of your own info to this "hacker"? Enabling 2FA makes your account much more resilient to being hacked, not less, so I'm wondering if you gave them certain info that let them take over your account.

I think the posters above kinda missed the part where I specifically said he didn't follow rule #1 not to give out his info. That means he gave out his info. So yeah, I already said that. His account was stolen, whether he gave his info out or not. It's
no different than other swindles people fall prey to, such as the elderly getting swindled out of their investment funds.

The point of this post was to warn people not to give out there info, even though such a warning shouldn't be necessary in this day and age.

like to second OPs post. Impossible to contact customer support for unusual issues like this. Been randomly locked out of my brand-new XSX linked account (with GamePass) for a day now. Customer support bots just route me to unhelpful common issues that do not fit my problem. Hope you get a reply OP been a bummer for me. Locked out and recovery just gave me an error now I'm locked out for even recovery. Makes you wonder what you paid for exactly