I forgot to cancel the game pass ultimate subscription

Game pass ultimate includes gold and the game pass subscription so if you have the gold and purchase the ultimate subscription it will cancel the gold subscription and put it in with the ultimate. The Gold subscription will show as being cancelled in your
subscriptions.

Please also keep in mind, that if you cancel your game pass ultimate it will also cancel gold and the game pass subscription aswell in that moment you cancel your ultimate subscription.

To clarify a little further, if he bought the $1 promotion it was for Game Pass Ultimate, not just Game Pass. Game Pass Ultimate includes Gold and Game Pass so if you already have a subscription for those when you purchase Ultimate, the remaining subscription
you have is cancelled and upgraded to Ultimate as well (meaning he would have had Game Pass Ultimate through December). By cancelling Game Pass Ultimate, it would have also cancelled his Gold.

When you purchase Ultimate while having one of the lower subscriptions such as Gold or Game Pass, it will convert all of your subscription to Ultimate. This is why it shows as cancelled at the time of the Ultimate purchase. Since it was all converted to Ultimate, once you manually cancelled the subscription, you cancelled everything. You can try to contact phone support to see if you could possibly be refunded but this happened due to you cancelling the Ultimate.

Again, when you have a subscription to Gold or Game Pass and you purchase Ultimate, the previous subscriptions are cancelled and converted to one Ultimate subscription. When you cancelled Ultimate, you cancelled everything.

Hey, Mihai! Thanks for reaching out on the Forums. Unfortunately, the forums will not be able to help you with

canceling your Game Pass Ultimate.

To cancel:

1. Navigate to account.microsoft.com/services in your browser.
2. Sign into your Microsoft account.
3. Navigate to the Xbox Game Pass Ultimate section of the page.
4. Click Manage.
5. Choose Cancel.
6. Select Confirm cancellation.
7. Upon cancelation, your subscription will run until the current paid period concludes.

If you need to reach out to support:

You can contact Xbox Support via this link: http://support-origin.xbox.com/contact-us