I forgot the pin for parental controls

Hi Levi,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you forgot your parental PIN on your Xbox console. You will need your Microsoft account password to reset your PIN. Please follow these steps:

When you’re prompted to enter your PIN on the console, enter any 6-digit combination three times.

Enter your Microsoft account password when prompted.

Select Make a new PIN.

Enter a new PIN, and then enter it again to confirm.

Regards,

Alvaro

Give back to the community. Help the next person who has this issue by indicating if one of my replies solved your problem. Click Yes or No.

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

According to EpicGames in order to reset your parental control pin:

Go to https://www.epicgames.com/account/parental-cont... and log in.

Enter your 6-digit PIN and click CONFIRM.

At the top of the page, under MANAGE YOUR PARENTAL CONTROL PIN click Change PIN.

Enter the new PIN that you want to use in the pop-up window and click on CHANGE PIN.

If you don’t remember your current PIN:

Click Forgot Your PIN?

A confirmation window will pop up. Click on CONFIRM.

You will receive an email with instructions to reset your PIN.

Note: For accounts that belong to Minors the PIN reset email will be sent to the parent/guardian email address associated with the account.

If that didn't work, the only best option is to contact the game developer EpicGames support for further assistance. You can contact them here at this link:

https://www.epicgames.com/help/en-US/

Thank you for your time. I hope you have a great day!

hello MozLN the Xbox pin or Microsoft pin is different to parental control pin it could be that your parents have set the pin or you may have forgotten the pin if not i would suggest you contact Microsoft support to reset your pin: https://beta.support.xbox.com/contact-us

Hi Carter, I’m Ryan.

Refer to this support article for the steps:
https://support.xbox.com/help/xbox-360/security/forgotten-parental-controls-pass-code

If you’re not able to reset it the above way, you’d need to contact support directly https://support.xbox.com/contact-us

Here to help.

the admin account is the one that controls parental controls, therefore it cannot have parental controls implemented on that account, place a pin on that accounts so they cannot use it then make them us theirs