I forgot my password, and the only way to recover it is through my old phone number, which...

Discus and support I forgot my password, and the only way to recover it is through my old phone number, which... in XBoX Accessibility to solve the problem; I am trying to recover my Microsoft account, but I am facing a problem. The only recovery method linked to my account is my old phone number, which I... Discussion in 'XBoX Accessibility' started by KORAY IŞIK ALTUN, May 28, 2025.

  1. KORAY IŞIK ALTUN
    KORAY IŞIK ALTUN Guest

    I forgot my password, and the only way to recover it is through my old phone number, which...


    I am trying to recover my Microsoft account, but I am facing a problem. The only recovery method linked to my account is my old phone number, which I no longer have access to.



    I have already submitted the "Recover your account" form and provided all the necessary information about the account. It has been two days, but I have not received any response via email.



    This account is very important to me, as most of my personal and important information is stored in it. I kindly request your assistance in reviewing my recovery request and helping me regain access to my account as soon as possible

    :)
     
    KORAY IŞIK ALTUN, May 28, 2025
    #1
  2. SweetMonet Win User

    I forgot my password, and the only way to recover it is through my old phone number, which I no longer have access to

    Hi, Koray! I'm sorry to hear you're having trouble signing in to your account. No worries, I'm happy to assist you with this today.

    Please try submitting the form again, and this time, use a different contact email under the 'Where should we contact you?' section to see if that resolves the issue.

    https://account.live.com/acsr

    I hope this helps! Let me know if you need any further assistance.

    Thank you!
  3. ThyAngryBrownie Win User

    Xbox Customer Care Advocacy Team

    I would suggest trying to call the phone number first just to make sure it isn't a hoax. I would also try to recover your account manually by using the "Forgot My Password" option. Or you can go through all the methods by using this link:

    support.xbox.com/.../forgot-microsoft-account-password
  4. DigitalAssassin Win User

    Deleting an old profile.

  5. xxSOm3r5xx Win User

    windows live id help and gt

    i have forgotton my password connected to my live id and gt, i cant change id or recover my gt

    i went through the whole password recovery process and still microsoft wont say weather the info was right or not, even the info for the security question which i know is right what do i do, is there a phone number
  6. Sasha Zaraoui (Stude Win User

    I can't sign into my Microsoft account because the phone number I used to get the code to verify is wrong, now I can't get in to change it, is there anyway to fix this.

    Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail
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