I first got an cracked acc when i login in it i have the error gelp us secure your acc but...

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I just want to clarify, do you mean you are stuck in the error message "Help us secure your account” loop, is that correct?

If I may ask, do you also receive the message "We have detected unusual activity on your Microsoft account (email here) or believe your credentials are at risk." upon signing in to your account?

Kindly try to submit an account recovery request through the account recovery webform using the link below:

https://account.live.com/acsr

To confirm your identification, you will be required to submit some personal data, including your name, birthdate, and address. To the best of your ability, offer factual information.

After your identification has been confirmed, you will be prompted to change your account's password.

You may also check these links for reference:

https://answers.microsoft.com/thread/d08d5564-798b-4b61-b1e1-9cb3a9c4e406

https://answers.microsoft.com/thread/d550ec41-eeca-4470-95ff-d40bed537ccd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey jerjeron, how are you today? Hope you're well.

Indeed, when you migrate accounts, all of the contents, from Acc A will be transfer to Acc B, and Acc A will no longer have any use, preventing you from login in and use it, because now that Acc A is the Acc B.

@Count Nachos wtf?

And this is what I meant: When I try to log in on battlelog I get the error message : Buy battlefield 3 first to get acces to battlelog" maybe I have to connect my xbox live thing to my origin acc, someone?

And i didnt login to a acc on my xbox one its a microsoft my 360 acc is just a profile.

Ok sorry for the double post... after an hour of troubleshooting i found the issue!

For anyone who is interested... If you are logged in windows into your ms account... and you are using another account in the xbox app, and you are redeeming the key inside the xbox app, its not going to be bound to your ms acc, but to your xbox account!

if you try to now login to your xbox acc in the ms store its not going to work! You have to instead make sure that your windows is not bound to your ms acc... you can do this in the settings.

Then you remove the ms acc in the system settings of windows. now you can login to your xbox acc in the ms store...

hope it helps another suffering soul