I downloaded Civ 6 anthology. I tried starting the game and now all I get is a black...

Discus and support I downloaded Civ 6 anthology. I tried starting the game and now all I get is a black... in XBoX on Consoles to solve the problem; I downloaded Civ 6 anthology DLC. I tried starting the game and now all I get is a black screen. I have tried hard resetting but the Xbox won’t hard... Discussion in 'XBoX on Consoles' started by rick moneypenny, Nov 25, 2023.

  1. rick moneypenny
    rick moneypenny Guest

    I downloaded Civ 6 anthology. I tried starting the game and now all I get is a black...


    I downloaded Civ 6 anthology DLC. I tried starting the game and now all I get is a black screen. I have tried hard resetting but the Xbox won’t hard reset.

    :)
     
    rick moneypenny, Nov 25, 2023
    #1
  2. rick moneypenny1 Win User

    I downloaded Civ 6 anthology. I tried starting the game and now all I get is a black screen. I have tried hard resetting but the Xbox won’t hard reset.

    Turns out my tv needed updating and it was just a coincidence.
  3. CarTzy Win User

    I downloaded Civ 6 anthology. I tried starting the game and now all I get is a black screen. I have tried hard resetting but the Xbox won’t hard reset.

    Hello Rick,

    Thank you for posting in the Microsoft Community.

    I'm sorry to hear that you're experiencing issues with Civ 6 Anthology on your Xbox. Here are some troubleshooting steps you can try:



    1. Uninstall and reinstall the game: Go to "My games & apps" on your Xbox dashboard, find Civ 6 Anthology, press the "Menu" button on your controller, and select "Uninstall." Then, reinstall the game from the Microsoft Store. Troubleshoot digital game issues on Xbox | Xbox Support



    2. Clear the cache on your Xbox: Press and hold the power button on your Xbox for 10 seconds until it turns off. Unplug the power cable from the back of the console and wait for 10 seconds. Plug the power cable back in and turn on your Xbox.



    3. Check for updates: Make sure your Xbox and the game are up to date. Go to "Settings" on your Xbox dashboard, select "System," and then "Updates." Check for any available updates for your Xbox and the game.

    About system updates on Xbox | Xbox Support



    If none of these steps work, you may need to contact Xbox support for further assistance.
  4. CarTzy Win User

    I downloaded Civ 6 anthology. I tried starting the game and now all I get is a black screen. I have tried hard resetting but the Xbox won’t hard reset.

    Hello Rick,

    I appreciate your promptness in applying the updates. It is essential to keep the device updated for optimal performance. I'm glad you were able to resolve this issue by yourself. The community is always here to assist you if you encounter any challenges or queries in the future.
  5. vTakeover xHTx Win User

    I bought Civ 6 anthology

    Yes ultimate; its because i bought on web browser then on the app; even though its the same account it charged twice
  6. vTakeover xHTx Win User

    I bought Civ 6 anthology

    I have game pass. and nope i got charged twice. still there. and it asks me to install civ anthology i see no play option except on civilization 6 base
Thema:

I downloaded Civ 6 anthology. I tried starting the game and now all I get is a black...

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