i dont understand Refunds ...

A ssicheeks · Jan 12, 2024

Someone requested for a refund on my account (i may have done it my accident I dont know didnt look too good into it), it was for 2,800 vbucks which i had already bought and used (22.00 dollars or 23) it took a skin out of my iventory which i was planning on keepjng i already emailed epic games and was told to email you. Even when the refund was apparently approved i didnt get any money back? i would like my vbucks or my 23 dollars back.

:)

A ssicheeks

Im confused how we can check their answers once we've messaged them. I sent them a chat and Idk if i ever got a reply back

Jhonkito

Hi A, my name is Jhon, and will be a pleasure help you

I understand a little about the problem you are presenting, for this type of problem the best thing I can recommend is to contact support directly. since this has something to do with payments and billing. We cannot solve these types of problems here on the forum since we are only players like you who help each other with basic problems, we are not Microsoft employees.

Support: https://support.xbox.com/contact-us/

If you have any other questions, let me know, I will be attentive to continue helping you.

Jhonkito

Hi again.

If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.

To see more information about the refunds you can check it through the next link:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

LA Incorporated

well i have the 4gb slim xbox so it only has i dont have a hard drive but i have a flashdrive 16gb i tried nthe steps with that works fine its 4gb that had issus when it said it couldnt find it

Mister Darcy-9112DFB

As Miss Portia mentioned, you can find out version of the Xbox System Software you are currently using on your console by navigating to System Settings, Console Settings, then scrolling down to System Info. Just post the numbers you see after "Dashboard".

In addition, have you tried carrying out the troubleshooting steps that Miss Kleo posted above? Please definitely take a look at the sticky article she posted and let us know if that helps resolve the problem. Give it a shot and let us know how it goes.

Thank you, LA. Hang in there and please let us know if you have any further questions.

i dont understand Refunds ...