I don’t see an order in my order history that should be there.

Tina Bush · May 2, 2023

I don’t see a charge in my purchase history that should be there. I only have one Microsoft account and one Xbox account.

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor here to help you with your concern.

Just a friendly reminder though that all successful purchases are added to our order history in real-time which means that if it's not showing from there, it's not successful.

If I may ask, when did you make the purchase, and for which item?

Annanda Martins

I understand, Jasmine. As I mentioned before, Support is the one that can help you with this situation, okay? They are the ones that have the tools to assist you with that. We do not have access to this kind of personal information here in the community, so you must contact Support for this kind of information, okay?

I hope you understand!

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

Jasmine mendez1

I don’t see how I can track it

Annanda Martins

Hi, my name is Annanda, thank you for your question and for reaching out.

If you bought something and you’re not seeing the charges in your purchase history, you may be signed in to the wrong Microsoft account, or your billing info is associated with another account (such as another member of your Xbox family group).

I would recommend in this case contacting Support. If you purchase it and you have proof on your bank ( that you were charged ) this can be used to prove your purchase. And since here we do not have access to account information, i recommend contacting Support, okay?

https://support.xbox.com/contact-us/

I hope you understand and that you had great Holidays!

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

luhherm

i was charged a payment of 15.89 this morning for game pass ultimate. but my subscription was canceled and i don’t see the charge in my order history

I don’t see an order in my order history that should be there.