I don’t see a purchase in my order history and it’s roblox and I need my xbox purchase...

Hi there!

When was the last time you had purchased something on your Roblox account or game?

What device/platform are you using to play the game?

It may be on a different account? Try to check your other accounts or email addresses by signing in each one of them through https://account.microsoft.com then Payment & billing > Order history.

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.

Thanks for the reply. But I never made a purchase in Roblox. Roblox want me to make a screenshot from my history purchase. I tried to explain to Roblox that on the Xbox there is no purchase history for free games. But still they want me to give it and I have to contact Xbox about it. I’m really stuck how to get my account back.

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help on your purchase.

If you made a purchase on the Microsoft store for robux, you would immediately see the order history of this purchase on this link:

https://account.microsoft.com/billing/orders/

If this was made through the web on the Roblox website, you can check the transaction history there. But if you are using an Xbox, it should be purchased from the Microsoft store. Please check your account order history to verify the transaction.

I can't log into my roblox account so I asked for help, but I need a purchase receipt. But I can't because I no longer have an Xbox. What do I do?

I need my robux purchase history but it not in the history and I need it to get my account recovered or it will be lost forever