I don't remember my account

JúlioGaudêncio · Mar 30, 2020

my xbox360 hd broke, so i had to take it out, when i took it out and called it but it had my main account, as expected. And i don't remember my account email and password, just the gamertag. what should I do?

:)

{Parity}

Reach out directly to Xbox Support. https://beta.support.xbox.com/

aestrella

I have tried all the accounts I have but none of them turn out to be the one I had linked (which is strange) I can provide all the necessary details to recover it.

Lucas Lauer

You are welcome!

You have any other question, please let me know.

Lucas Lauer

Then, you will need to contact Microsoft support for that.

https://support.microsoft.com/contactus/

Here we are just users helping other users. We don't work for Microsoft.

Lucas Lauer

Hello, aestrella. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Do you have access to all your emails and you just don't remember which one you used for the migration? If so, you can try to sign in to each email linked to a Microsoft account that you have and search for the confirmation email about the migration.

If you still cannot find the migration email, you can try to use the methods below:

https://support.xbox.com/help/account-profile/m...

Note that the methods for finding adult and child accounts differ, so please refer to the section that matches the type of your account.

I don't remember my account