I don't recognize an email associated with my microsoft acc

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Boris, Can you normally log into your account through Microsoft's administration site, Account?

If so, you should be able to remove that e-mail associated with your account, if not your account may have been compromised.

Secure your account after you've been hacked

https://support.xbox.com/en-US/help/account-pro...

No, i just want to change the email associate to mai Windows live ID (MS acc) -

It has an "Update email address" button, I have done this before, but now i'm getting "The email address associated with your Microsoft account can't be changed"

I'm following this thread - http://bit.ly/UPgo2j - with people who have the same problem

I would also suggest trying the Can't acces my account option on the login screen

If it says there is no account associated to this Email I would contact Microsft at the phone # I mentioned earlier

cheers

This account is associated with my microsoft acc. When i go to subscriptions page this acc - i see next information:

Подписка Золотой статус Xbox Live Gold Срок действия истекает: 10.01.2016

In english:

Subscription Gold status xBox live Gold Expiring: 10.01.2016

@Judge, the issue is he can't even access his account because Microsoft locked it since we tried to log in using a different PC.

Also, we do know the email associated with his account. We just don't recognize the alternate for the password reset.

@Silence: US