I don't recognise a charge I'm getting charged 12.99 for something and I don't know what...

Hi Sophie, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unauthorized charges"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your product and category > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

They don't convert it unless you pay The usual £12.99 a month which is the rate for ultimate. In other words, you've already paid for core then they charge you for ultimate. There is no conversion.

Unless there is a one off payment of 12.99 which they don't state.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

If there is no recent purchase on your account or your partner's account, check the link below, or your card was used improperly or cloned, I advise you to speak with your card provider.

https://account.microsoft.com/billing/orders/

Hey Panda!

If you purchased all the content for Black Ops II on your account, the good news is that it's easy to find and download. Navigate to the Black Ops II tile in "My games and apps" and press the menu button. From there, scroll down to the game's "Ready to install" list
and install any/all content there. However if the content was purchased on a different Xbox Live account, you will need to repurchase it as content cannot be transferred between accounts.

Let us know if you have any further questions!

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Xbox Forums Staff



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Hi Noreddin

Sorry to hear about that. However, I strongly suggest asking your friends or family members who might have used your payment method.

But if none, your best option is to reach out to your bank and let them know about the unauthorized charge so they can be able to block this for you and reverse the charge for you. They can also provide you with a new card to help prevent this from happening again.

You may also investigate a billing charge through your payment method by following the steps here: https://support.microsoft.com/account-billing/h...

-Sign in to your "Manage your Payments" at https://account.microsoft.com/billing/payments

-Click "Investigate" next to "Don't recognize a charge on your bank statement?"

-If you already have the card added to your account, choose it from the dropdown list. If the card is not listed, select Add a credit or debit card and follow the instructions to add the card to your account.​

-Enter the card's security details and select Submit.​

-Select the arrow next to the charge being queried to show detailed information. (Note: Only charges made in the Microsoft Store within the last 60 days will be shown).

-Look at the Microsoft account used information.