I don't recieve my credits

BloodAsassin02 · Apr 10, 2018

I recieve 5,000 credits from my vault almost one month ago (the 20th of March) and the deposit was settled down for the same day and i didn't recieve my credits, please help.

:)

arkanbr · Apr 10, 2018

Not getting my credit, one week after purchase

My order ffa9d3c4-c172-49fb-9830-fa2ab2b592a9

Buy on November 12, 2016.

Game ReCore. And don't recieve the credits.

Wax Caribou1268 · Apr 10, 2018

Not recieving r6 credits

i bought r6 credits it took the money out my account and i didnt recieve my r6 credits

Smwutches · Apr 10, 2018

They would be scheduled for the April 12 deposit.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month.

XBLRewards8 · Nov 3, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Smwutches

They would be scheduled for the April 12 deposit.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

EmptyStatic

Just wanted to let you all know that I recieved a message with my $75 promotional credit. Did you recieve your yet?

cpt sheridan

I don't know if the the OP uses their account to buy digital content from their console as that might have something to do with it.

My main account has never recieved a free credit for my Xbox yet my other account has.

LoftyBee

I recieved £30 in-store credit at HMV last last Tuesday.

I don't recieve my credits