I don't own the game anymore?

Hi, Jayee! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with your games.

- If you don't mind, could you check if these games are showing on your account's order history? As a rule of thumb, all games purchased through the Microsoft Store, redeemed with a code, or claimed from a console bundle should be displayed there, regardless of the date they were acquired on.

You can use this link to get there: https://account.microsoft.com/billing/orders

Please make sure to select "Digital" and "All available" from the two drop-down menus at the top section of your order history.

- If these games are not showing on your order history, they may have been purchased with a different account that was also removed from your console by the factory reset. I'd suggest checking the order history in all your accounts to determine which one was used for these purchases.

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Due to the nature of our query, I find it important to offer a friendly reminder that this is a public forum and personal information should not be posted here. Please be careful not to reveal any personal or sensitive information through text, pictures, or other media.

Thank you! I'll be looking forward to your reply.
Best regards.

There was a free play weekend for Skyrim this weekend which is why you could download and play it for free. You would need to purchase it in order to continue playing it.

Since the game is not backwards compatible, you would need to purchase the One version in order to play it on the One.

Hi Jelle! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft game.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

Your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

In order to fix this, you will need to find the Microsoft account where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > order history > select the date of range when you purchased your Minecraft game.

From there, check if you have the Minecraft transaction. If you have found the transactions, use the same Microsoft account to log out and re-login to Microsoft Store and Minecraft Launcher.

If you're unable to find the Minecraft game transaction, this means that the game was purchased on a different account. Please check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi EvelynOpal. My name is Kyle and I'm an independent advisor.

If you're experiencing issues with DLC on PlayStation, please contact PlayStation Support since the purchase was made through their store. Here's their support page: https://www.playstation.com/support/contact-us/

Thanks,
Kyle

What country did you move to?