I don’t know what’s going on

Thank you but that didn’t work for me

Known issue.

Try this to see if it works.

First remove the gamertag that was banned from the Xbox.

Power cycle the Xbox by holding down the power button for 10 seconds or until it restarts.

Turn the console back on and recover the gamertag back.

Controllers have different generations so if you have an older controller you may have to get one thats newer and has the bluetooth feature. Not all controllers have that.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Rudy, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not know what is happening exactly when trying to add.

The ideal would be to contact xbox service.

https://support.xbox.com/en-us/contact-us

Hey James!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

In regard to the blank page error, this might be a network interruption/connection issue. I just want to verify, on your Windows PC device are you connected to the internet wired or wireless?

If it's on wireless, please try to use a wired connection and then check if it works.

Also, for us to further isolate the issue, kindly try to use a different browser such as Microsoft Edge, Chrome or Firefox then try to claim the Game Pass quests and achievements to see if works.