I don't know what I'm doing wrong

Hey Panda!

If you purchased all the content for Black Ops II on your account, the good news is that it's easy to find and download. Navigate to the Black Ops II tile in "My games and apps" and press the menu button. From there, scroll down to the game's "Ready to install" list
and install any/all content there. However if the content was purchased on a different Xbox Live account, you will need to repurchase it as content cannot be transferred between accounts.

Let us know if you have any further questions!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

Hello All,



Sorry for any issues you are having due to the Service alert. Looks like the service alert has been resolved.
Please power cycle your console and
see if it is back to normal when it comes up.



Thanks,

Brad

Hello there



Sorry for any issues you are having due to the Service alert.
What you can do is get notified once the alert is over. Visit our
Xbox live status site
and click on "Notify me" to receive a text message once this all blows over. Thanks for your patience and understanding in this matter.

The server status site is also having issues due to the service alert so please be patient n all this until it is resolved.



Thanks,

Brad

how long dose it take until

its fix

Hi,

Usually this kind of code ships to your xbox live messages directly or to your email a few weeks after you launch and play the purchased game once on the profile. So technically you should get the code after getting Halo Wars 2.

This is how it worked with Gears of War 4 and the free first games.

Should the terms and conditions (read the fine print) of your purchase state otherwise you might need to wait a bit still as they ususally roll out codes within specific delays and it is almost never instantly after purchase.

If you still feel something is wrong, contact Microsoft store support directly from their page!

Hope it answered your questions!

Cheers