I don't know how to cancel my Xbox Game Pass Ultimate subscription

NameIsKarma · Feb 23, 2021

I logged into my Microsoft account and was met with a notification stating I needed to renew my Xbox Game Pass Ultimate Subscription. I clicked the "Pay Now" option and was brought to my account page, and from there I clicked on the "Your subscription expired" box.

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I didn't find any option to cancel the subscription, so I clicked on the "Stop recurring billing or cancel a subscription" option under the Help with Microsoft Account section.

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It brought me to a page with a list of directions on how to cancel the subscription. It said go to "Services and subscriptions" to manage the subscription.

I clicked on the link it provided, and it brought me to the page I mentioned before. The one that had the "Stop recurring billing or cancel a subscription" option. It just takes me back and forth between these two pages.

I don't mean to annoy any user or Microsoft Support Agent with all of the text and photos, but I did this to explain the process I went through of trying to cancel the subscription, and to show how unclear the "help" sections were on how to do this. This is frustrating.

Fortunately, the card linked with my account is no longer in service, so I do not need to worry about being charged for this subscription. However, I do not like how persistent Microsoft is in trying to get me to renew the subscription. The various emails and notifications are nothing but annoying to me.

Please, I would like help with this.

:)

Dmitry Chebanov

hello, my subscription Xbox Game pass Ultimate was canceled and my funds were refunded . but i didn't cancel my subscription. it was supposed to last until November 2024. how do i get my subscription back?

TonyGallitto

How do i cancel this game pass ultimate subscription?

Smwutches

Since you have an overdue balance, it won't give you the option to cancel it unless you pay off the balance. You would need to try to contact support and speak to billing to see if they can cancel it for you. You can request a call back or chat with them at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do.

Bryan Greyson

First off, don't worry about the text and photos, it's much more useful to understand problems, just make sure to always hide personal information if neccessary.

On to your problem, this does indeed occur because of the due payment.

If I see it correctly you did not post a screenshot of your "services and subscribtion" tab. If you did and I missed it, please excuse that.

The corresponding help page to your specific problem is this one:

https://support.xbox.com/en-US/help...s/pay-past-due-balance-to-unlock-subscription

And in your case the very last comment may be helpful:

Can I cancel a subscribtion with a past-due balance?

Yes. First make sure you’re signed in to this page with the Microsoft account that contains your subscription(s). Then, under My subscriptions, select See details for the past-due subscription, and then select Request cancellation.

So, check your "services & subscription" page, which should list all possible subscribtions, like EA access and such as well, and see if you have, in addition to "pay now", a point saying "See details" that allows you to "Request cancellation".

IF this throws you back to the previous page I fear you'll have to actually contact the main support, but it's worth a try and I certainly hope this will work for you!

Best wishes,

Bryan

BadBoiSouth

Currently I have Game Pass Ultimate subscription with recurring billing off and don't want this subscription service once it expires 10/22/22, so do I just activate my prepaid xbox live gold subscription card on 10/23/22, or do I actually have to cancel game pass ultimate subscription for my account on 10/23/22 manually before redeeming and activating my xbox live gold prepaid 12 month card on 10/23/22?

Also, if you select turn off recurring billing on your account for your current game pass ultimate subscription, does that automatically cancel your prepaid game pass ultimate subscription on its expiration date? or is it requirement that you still manually cancel Game Pass Ultimate on or after its prepaid expiration date if you wish to switch back to xbox live gold using a prepaid subscription card?

I don't know how to cancel my Xbox Game Pass Ultimate subscription